Credit Unions in Canada have a long history of respecting the rights of their members. As a co-operative financial institution, Dunnville & District Credit Union is committed to the development of policies, procedures and service offerings that maintain these rights.
While this means the extension of more efficient and flexible member service, we are doing even more to protect your privacy and your right to control the collection, use and disclosure of your personal information.
Dunnville & District Credit Union has adopted the Credit Union Code for the Protection of Personal Information, related Policies and Procedures, and appointed a Privacy Officer. You are entitled to review the Code at any time, access your personal information, or contact the Privacy Officer through our office about a privacy issue or concern. Through these actions, what has been our accepted practice becomes our documented commitment to you, the Member.
SUMMARY OF THE 10 PRINCIPLES OF THE CREDIT UNION CODE FOR THE PROTECTION OF PERSONAL INFORMATION.
ACCOUNTABILITY. We have designated a Privacy Officer who is accountable for our compliance with the principles of the Code.
IDENTIFYING PURPOSES. Before or at the time we ask you for personal information, we will identify the purposes for which it will be used or disclosed.
CONSENT. We require your knowledge and consent for the collection, use, or disclosure of personal information.
LIMITING COLLECTION. The collection of personal information is limited to only the purposes we've identified to you.
LIMITING USE, DISCLOSURE, AND RETENTION. We will only use or disclose your personal information with your consent (or as required by law). And we will only retain your information as long as necessary to fulfill identified purposes.
ACCURACY. We will keep your information accurate, complete, and up-to-date.
SAFEGUARDS. We will protect your personal information with appropriate security safeguards.
OPENNESS. We will make specific, understandable information readily available to you about your personal information policies and practices.
INDIVIDUAL ACCESS. When you request it, we will give you access to the existence, use, and disclosure of your information. You are entitled to question its accuracy and completeness, and its uses.
CHALLENGING COMPLIANCE. You are entitled to question the Privacy Officer about your compliance with any of these principles.
HOW OUR PRIVACY CODE PROTECTS YOUR PERSONAL IN FORMATION
With your consent, we typically collect, use, and disclose to others your Personal Information for the following purposes, some of which are necessary (Part A) to enable us to provide you with some or all of the Credit Union's services, and some of which are optional (Part B):
Part A
o To understand your needs and to develop, offer and manage products and services that meet those needs, and to provide the services you have requested from us.
o To determine the suitability of, and your eligibility for, member products and services;
o To give it to others with whom we have contracted to help us deliver our products and services to you, but only as needed for providing the services you have requested from us;
o To evaluate your credit standing, where applicable, and to share or exchange reports and information with credit reporting agencies and other financial institution , and, with your specific consent, other parties.
o To detect and prevent fraud, and to help safeguard the financial interests of the credit union and its members.
o To meet legal and regulatory requirements.
Part B
o To promote to you our services that you have not yet requested but which might interest you.
o To share it with other companies with whom the credit union has business relationship, to enable them to market their services to you directly (i.e.:requested a service from us, in circumstances when it is reasonable for you to expect us to make use of your Personal Information for that purpose without specifically asking you for your permission.
The attached consent forms provide you wit an opportunity to affirm your consent in writing or to limit the uses and disclosures of your personal information should you choose to do so. You can mail, fax or personally return the form.
QUESTIONS?
ASK OUR PRIVACY OFFICER.
WE NEED YOUR CONSENT.
HERE'S HOW YOU CAN PROVIDE IT:
The companies with whom we have a business relationship will change over time. Our Branch staff can provide you a current list of all the members of our Co-operative Financial Services Group upon request.
We cannot provide you with some or all of our financial services unless you consent to the collection, use, and disclosure of your Personal Information for the purposes described in Part A above. For example, in relation to deposit services, Dunnville & District Credit Union lid, is required by law to provide a record of your interest earning information to the Canada Customs and Revenue Agency.
Your consent for the purposes described in Part B is completely at your option, and if you refuse consent for these purposes, you will not be refused credit or other services just because you tell us not to use your Personal Information for these purposes. You can provide us with your consent in a variety of ways (depending upon the sensitivity of the information).
In writing, electronically, or orally in some instances. Typically, we will obtain your consent in writing with respect to a broad range of purposes when you become a Dunnville & District Credit Union Member or with respect to a new purpose when you apply for a specific new product or service offering. We also reserve the right to infer your consent to the collection, use, and disclosure of your Personal Information for a particular purpose from the fact that you have Dunnville & District Credit Union's Privacy Officer is your point of contact if you wish to raise any matters regarding the use of your personal information.
The Privacy Officer is responsible for monitoring information collection and data security and ensures the other Dunnville & District Credit Union staff receive appropriate training on privacy issues and their responsibilities under the Code. The Privacy Officer also handles all privacy inquiries and personal information access requests under the Code.
Ultimate responsibility for your compliance with the Code, rests, however, with the Dunnville & District Credit Union Board of Directors.
